PRIVACY POLICY FOR M3 MECHANICAL

Last Updated: December 11, 2024

1. INTRODUCTION M3 Mechanical (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our HVAC, plumbing, and electrical services.

2. INFORMATION WE COLLECT Personal Information: • Name and contact information • Service address • Billing information • Service history • Communication preferences

Non-Personal Information: • IP address • Browser type • Device information • Usage data

3. HOW WE USE YOUR INFORMATION • To provide and improve our services • To process payments • To communicate about appointments and services • To send promotional materials (with consent) • To improve our website and customer experience • To comply with legal obligations

4. DATA PROTECTION • We implement industry-standard security measures • Information is stored securely using ServiceTitan • Employee access is restricted and monitored • Regular security assessments are conducted

5. YOUR RIGHTS You have the right to: • Access your personal data • Correct inaccurate information • Delete your personal information • Opt-out of data collection • Appeal any decision regarding your data rights

6. COOKIE POLICY Our website uses cookies to enhance your browsing experience. These include: • Essential cookies for website functionality • Analytics cookies to understand user behavior • Marketing cookies for targeted advertising You can modify your cookie preferences through your browser settings.

7. THIRD-PARTY SHARING We may share your information with: • Service providers (ServiceTitan, payment processors) • Marketing partners (with your consent) • Legal authorities when required by law We do not sell your personal information to third parties.

8. CHILDREN’S PRIVACY Our services are not intended for children under 13. We do not knowingly collect information from children under 13 years of age.

9. CHANGES TO PRIVACY POLICY We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon posting to the website. We will notify you of any material changes via email or website notice.

10. CONTACT INFORMATION For privacy-related inquiries, please contact us at: M3 Mechanical [Your Business Address] Colorado Springs, CO Phone: [Your Phone Number] Email: [Your Email Address]

11. CALIFORNIA PRIVACY RIGHTS California residents have additional rights under the CCPA, including: • Right to know what personal information is collected • Right to delete personal information • Right to opt-out of the sale of personal information • Right to non-discrimination for exercising these rights

12. DATA RETENTION We retain your personal information for as long as necessary to: • Provide requested services • Maintain business records • Comply with legal requirements • Resolve disputes

13. SECURITY MEASURES We implement appropriate technical and organizational measures to protect your personal information, including: • Encryption of sensitive data • Regular security updates • Employee training on data protection • Secure data storage systems

This privacy policy was last updated on December 11, 2024. By using our services, you agree to the terms of this privacy policy.